Customer Relations Specialist

The AmeriLux Family of Companies • De Pere, WI

5d

About The Position

AmeriLux Family of Companies (AFoC) is hiring! At AmeriLux Logistics, we are in the people business. We are committed to providing exceptional third-party logistics solutions while fostering strong relationships with our customers, shippers, and carriers. As a Customer Service Representative, you will serve as the voice and primary point of contact for our customers, ensuring seamless communication, problem-solving, and service excellence. This role is ideal for a detail-oriented, proactive communicator who thrives in a fast-paced logistics environment. You will be responsible for managing customer relationships, coordinating shipments, and ensuring exceptional service delivery.

Requirements

• A positive attitude and a genuine interest in learning the logistics industry.
• Strong communication skills and the ability to build rapport with customers and teammates.
• Solid attention to detail and the ability to stay organized while managing multiple tasks.
• Comfort working in a fast‑paced environment where priorities can shift quickly.
• Basic computer skills; experience with CRM or TMS systems is helpful but not required—we’ll train you.
• A collaborative, team‑focused mindset and willingness to jump in where needed.

Responsibilities

• Serve as the primary point of contact, providing clear, timely updates and solutions.
• Build and maintain strong, professional relationships with customers, shippers, and receivers.
• Identify new opportunities for growth, including spot quotes and future business needs.
• Keep customer information up to date in our CRM and manage customer portal updates.
• Enter new orders and build shipments in our Transportation Management System.
• Schedule and confirm appointments with shippers and receivers.
• Partner closely with our tracking teams to ensure on‑time, accurate delivery.
• Monitor deliveries in transit and proactively resolve issues before they impact service.
• Maintain organized and accurate records throughout the order process.
• Collaborate with the sales team to strengthen relationships and support customer growth.
• Follow all company safety standards and industry regulations.
• Communicate effectively with all internal and external partners to keep operations running smoothly.

Benefits

• The AmeriLux benefits package includes a nationally award winning zero-dollar deductible healthcare plan created to ensure peace of mind and comprehensive care for all A-Team family members.
• Our onsite healthcare clinic, free to all team members, provides convenient access to high-quality medical care with a personalized touch from physicians who take the time to get to know you.
• In addition, we offer comprehensive dental and vision insurance, as well as disability and life insurance to ensure you and your family are protected.
• Our benefit plan includes a 401(k) match, employee assistance program, paid time off, and flex spending account access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees