Customer Relations Specialist
About The Position
One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its portfolio of franchises and is seeking a motivated, professional Customer Relations Specialist to join our growing team. This is an excellent opportunity for individuals who are customer-focused, goal-driven, and interested in building a long-term career in the automotive industry. We provide the tools, training, and support needed to succeed in a fast-paced, performance-driven environment , along with clear opportunities for advancement. Position Overview As a Customer Relations Specialist , you will serve as a key point of contact for our customers, handling inbound calls and digital leads across 13 new-car franchises . This role is ideal for individuals who enjoy effective communication, organization, and delivering an exceptional customer experience. We offer one of the most competitive compensation plans in the market , featuring a guaranteed hourly rate plus a highly aggressive bonus structure .
Requirements
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Proficiency with Microsoft Office (Outlook, Word, Excel)
- Ability to multitask and work effectively in a fast-paced environment
- Professional demeanor and customer-first mindset
Responsibilities
- Answer and manage incoming sales calls professionally and efficiently
- Schedule and confirm customer appointments
- Respond to all sales leads in a timely and consistent manner
- Provide accurate, basic vehicle and dealership information
- Communicate with customers using integrity, professionalism, and care
- Route calls and inquiries to the appropriate team members when needed
- Develop strong product knowledge across multiple automotive brands
Benefits
- Team-oriented, supportive work environment
- Clear advancement and career-growth opportunities
- Affordable medical insurance plans
- Paid vacation (3 weeks)
- Employee vehicle purchase program
- On-site mobile health clinic
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
