Customer Relations Specialist

Trader Joe's • Monrovia, CA

403d

About The Position

The Customer Relations Specialist at Trader Joe's is responsible for managing a high volume of customer inquiries, complaints, and requests through various communication channels. This role is essential in ensuring customer satisfaction and maintaining the company's reputation for excellent service. The position requires a strong background in customer service, particularly in a retail or grocery environment, and a passion for the Trader Joe's brand.

Requirements

• Bachelor's degree preferred, with an emphasis in English, Communication, Consumer Affairs, Consumer Science, or Foods and Nutrition.
• Prior retail/grocery and/or customer service position extremely helpful.
• Good working knowledge of Word and Excel.
• Excellent verbal, listening, and writing skills.
• Ability to be friendly and professional under pressure.
• Ability to gather information and answer customer questions in a timely, concise manner.

Responsibilities

• Respond to a high volume of customer and store calls, emails, and letters.
• Handle all customer complaints, concerns, and suggestions in a time-efficient manner, including follow-up with clear written correspondence.
• Listen and answer customer questions concisely and accurately.
• Adjust time spent on the telephone as it pertains to the customers' and department's needs.
• Forward calls and correspondence to appropriate channels when needed.
• Maintain Information Books and the Customer Service Database for use within the Customer Relations Department.
• Maintain accurate complaint records for Quality Assurance purposes.
• Ensure effective information sharing both within the department as well as with customers, stores, and other relevant parties.
• Visit at least 1 store and 1 vendor a year to expand knowledge and stay in tune with the constituents we are serving.

Benefits

• Good pay
• Amazing benefits
• Fun group
• Happy work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees