Customer Relations Specialist Float
About The Position
Be the Face of Compassionate Care as a Customer Relations Specialist (Float) Schedule: Monday - Friday As a Customer Relations Specialist (Float) , you’ll be the welcoming face of Compass Health Network—greeting clients, supporting front-desk operations, and ensuring a smooth check-in experience across our regional clinics. In this dynamic, fast-paced role, you’ll be cross-trained to support multiple locations and will travel to assigned clinic locations to provide coverage where it’s needed most. Flexibility is key, as schedules may vary based on clinic needs. This is a great opportunity for someone who excels at customer service, enjoys variety in their workday, and thrives in a front-facing healthcare role. You'll be part of a mission-driven team working to remove barriers to care—one interaction at a time.
Requirements
- High School/GED preferred
- At least one year of customer service experience required
- A valid driver's license and agency-established minimum automobile coverage required
Nice To Haves
- Love being the first point of contact and creating a positive first impression
- Are comfortable working in fast-paced, people-focused environments
- Stay organized and calm while juggling phones, appointments, and walk-ins
- Enjoy variety in your schedule and are willing to travel to different office locations
- Can learn multiple systems and procedures across different types of care
- Communicate clearly and respectfully with clients, families, and team members
Responsibilities
- Greet clients with warmth and professionalism upon arrival
- Manage check-in/check-out processes, appointment confirmations, and daily schedules
- Verify and update insurance and demographic information at each visit
- Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms
- Answer phones courteously and route calls/messages appropriately
- Monitor lobby and waiting area to ensure a welcoming and timely experience
- Balance daily cash collections and submit to designated supervisor
- Disperse incoming mail and ensure the front-desk area is clean and organized
- Collaborate with clinical and office staff to support smooth clinic operations
- Travel to multiple Compass Health clinic sites in the region as assigned
- Maintain regular attendance and flexibility to accommodate changing schedules
- Maintain confidentiality and comply with HIPAA and organizational policies
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
