Customer Relations Representatives

Mackenzie-Childs • Aurora, NY

415d • $41,600 - $45,760 • Remote

About The Position

The Customer Relations and Inside Sales Representative is a crucial member of the Wholesale team, responsible for delivering exceptional customer service to Wholesale customers while also handling inside sales for key accounts. This role focuses on building strong relationships with independent retailers, executing sales strategies, and ensuring operational efficiency to support the company's growth objectives.

Requirements

• High school diploma or GED
• Data entry experience
• Proficiency in Microsoft applications
• Ability to multitask and work in a fast-paced environment
• Excellent attention to detail
• Ability to read and interpret paperwork
• Consistent and dependable attendance
• Excellent communication skills, both written and verbal
• Excellent organizational and project management skills
• Ability to maintain accurate records and data files
• Ability to analyze and solve problems
• Dedication to excellent customer service

Nice To Haves

• Experience in sales or customer service roles
• Familiarity with retail operations
• Knowledge of the Wholesale industry

Responsibilities

• Build and nurture strong and profitable customer relationships with store owners, buyers, and managers.
• Secure placement, displays, and promotional programs with retailers.
• Develop and execute a detailed sales call plan.
• Establish effective communication via email, telephone, and mail to execute sales objectives.
• Email business updates and sales objectives to accounts with follow-up telephone calls within 5 days.
• Promote MacKenzie-Childs product portfolio to existing customer base.
• Keep customers informed about promotional offerings and new items.
• Offer solutions to customers to enhance their retail business.
• Provide tools, including POP and training materials, to accounts (set up and execute the process).
• Maintain account activity levels to achieve annual goals.
• Maintain a database of contacts and an accurate phone log, including calls placed and call results.
• Key category account prospecting, vetting, scouting, and opening of new accounts in the domestic United States.
• Support all aspects of account needs, working independently and collaboratively with internal teams.
• Ensure timely receipt of order confirmations and provide tracking information for shipments and RMAs.
• Coordinate sample distribution to accounts for advertising purposes.
• Develop relationships with clients requiring help and servicing to each account.
• Manage relationships with accounts while adhering to MacKenzie-Childs guidelines to ensure general business operations are met.
• Respond promptly to emails and phone calls from customers.
• Provide sales feedback and attend Atlanta Market twice a year.
• Assist with pre-market preparations.
• Collaborate closely with the Department Manager and Sales Team to deliver the best possible customer service.

Benefits

• Competitive hourly wage
• Remote work flexibility
• Opportunities for professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Warehousing and Storage
• Education Level: High school or GED