Globe Life AIL - McQuade Organization-posted about 8 hours ago
Full-time • Entry Level
Hybrid • Hamilton, OH

Join our growing team in Hamilton, Ohio, where you’ll build lasting client relationships, provide tailored solutions, and grow your career in a supportive environment. Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families.

  • Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
  • Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
  • Update and maintain accurate support documentation and FAQs.
  • Collect and route customer feedback for internal improvement.
  • Demonstrate perseverance and empathy in resolving client concerns.
  • Learn continuously and share your knowledge with teammates.
  • Excellent written and verbal communication skills.
  • Commitment to working hard to grow.
  • A customer-first mindset with a strong desire to assist others.
  • Comfort with live chat, email communication, and CRM platforms.
  • Ability to learn quickly, stay organized, and handle multiple priorities.
  • A positive attitude and a growth mindset – we value coach ability over perfection!
  • Previous customer service or soft sales experience is a plus.
  • Weekly pay plus performance-based bonuses
  • Health, life, and retirement benefits
  • Merit-based promotions and opportunities for advancement into leadership roles
  • A supportive, team-oriented culture that values your growth
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