Customer Relations Representative

Enviri Corporation • Peachtree Corners, GA

12h

About The Position

· Communicate daily requests from technicians, compliance, or sales regarding modifications or issues with the waste disposal needs of clients.
· Follow up on store service or client complaints, requests for additional pickups, client inquiries, and/ or adding other features to a client account.
· Assist in coordinating with stakeholders involved in handling any disruption or changes of service due to unexpected situations and gaining approval for changes.
· Document and maintain client issues and logistical changes daily in client portals in addition to billing tasks for larger clients.
· Pro-actively handles multiple client accounts and ensures a high level of satisfaction to assigned clients by meeting the expectations of the client per their service agreement.
· Develop a positive client relationship and take opportunities to upsell new account features as needed.
· Attend face to face meetings with client as scheduled.
· Manage all aspects of client projects in multiple databases including maintaining and reviewing client records for completeness and accuracy.
· Provide clients with ad-hoc reporting which includes but not limited to, shipping/tracking reports, detail manifests, on-time delivery and pick-up reporting, and waste accumulation analysis.
· Provide internal reports on the progress of a client to all appropriate team members.
Confirm waste disposal processes that are prepared meets internal and governing agency requirements and maintains a high level of quality.
· Perform other reasonably related tasks as assigned by management.

Requirements

• Bachelor’s Degree coupled with a minimum of 1 year in account management
• High School Diploma or GED with 3+years account management experience

Nice To Haves

• Ability to produce detailed, analytical reporting by combining data from multiple sources and databases with a very detail-oriented approach to quality and procedures.
• Ability to work in a fast paced, changing work environment dedicated to client satisfaction and getting the job done.
• Knowledge of RCRA, DOT, DEA, and OSHA regulations a plus.
• Knowledge of the pharmaceutical or environmental industry a plus.
• Proficiency in Microsoft Office Suite
• Preferred knowledge of SalesForce.com or familiarity with a related CRM system and practices
• Strong phone contact handling skills and active listening
• Excellent verbal and written communication skills
• The ability to use a computer to communicate, create, and access information
• The ability to deal politely and professionally with customers and/or coworkers
• The ability to manage several tasks at once to meet deadlines
• The ability to follow direction or instruction
• Up to 10% travel by car to attend client meetings and quarterly business reviews.

Responsibilities

• Communicate daily requests from technicians, compliance, or sales regarding modifications or issues with the waste disposal needs of clients.
• Follow up on store service or client complaints, requests for additional pickups, client inquiries, and/ or adding other features to a client account.
• Assist in coordinating with stakeholders involved in handling any disruption or changes of service due to unexpected situations and gaining approval for changes.
• Document and maintain client issues and logistical changes daily in client portals in addition to billing tasks for larger clients.
• Pro-actively handles multiple client accounts and ensures a high level of satisfaction to assigned clients by meeting the expectations of the client per their service agreement.
• Develop a positive client relationship and take opportunities to upsell new account features as needed.
• Attend face to face meetings with client as scheduled.
• Manage all aspects of client projects in multiple databases including maintaining and reviewing client records for completeness and accuracy.
• Provide clients with ad-hoc reporting which includes but not limited to, shipping/tracking reports, detail manifests, on-time delivery and pick-up reporting, and waste accumulation analysis.
• Provide internal reports on the progress of a client to all appropriate team members.
• Confirm waste disposal processes that are prepared meets internal and governing agency requirements and maintains a high level of quality.
• Perform other reasonably related tasks as assigned by management.

Benefits

• health, dental, vision, life, and disability insurance plans starting on the first day of employment
• paid time off
• wellness benefits
• employee discount program
• tuition assistance
• 401k with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees