Customer Relations Representative
About The Position
We’re seeking a skilled Customer Relations Representative with hands-on experience in the manufacturing industry to become a key part of our team. If you’ve supported manufacturing clients, thrive in a fast‑paced environment, and are eager to take the next step in your career, we’d love to hear from you. Join us and grow with a company that values expertise, collaboration, and continuous improvement. We are a team of over 900, and sales of over $150 million. We have achieved steady growth through our unending commitment to providing our customers with the highest quality products and services, on time and at competitive prices. Our services include aluminum extrusion, fabrication, architectural and industrial finishes, and more.
Requirements
- Associate’s Degree in Business Administration or related field, or equivalent work experience, with 1-2 years of customer service experience in a manufacturing setting preferred.
- Proficient in Microsoft Office (Word and Excel) with strong oral and written communication skills.
- Excellent listening, customer relations, and data entry skills; accurate and efficient in handling information.
- Outgoing, positive personality with the ability to manage multiple tasks efficiently.
- Experience in manufacturing, customer relations, and quality systems required; able to work collaboratively in a team or independently as needed.
Responsibilities
- Develops and maintains positive relationships with assigned customers, ensuring timely and professional communication regarding order status, inquiries, and expediting requests.
- Collaborates with internal teams (scheduling, engineering, production) to ensure accurate understanding of customer specifications and to facilitate on-time, complete shipments.
- Reviews reports regularly to support order entry and maintain adherence to standard lead times, assisting with color chip sample requests and acknowledgments of customer orders.
- Provides daily support to Order Entry Specialists and Account Managers, addressing issues related to customer orders and participating in customer conference calls as needed.
- Upholds company standards for customer service, confidentiality, and professional conduct, while participating in meetings and training sessions to enhance service delivery.
- Assists with various office tasks and performs additional duties as assigned to support overall team objectives.
Benefits
- Medical, Dental and Vision Insurance with options to fit your needs
- Short-Term Disability Insurance
- Company Paid Employee Life Insurance
- Additional Employee, Spouse and Child Life Insurance options
- Optional Accident, Indemnity, and Critical Illness Insurance
- Pharmacy Benefit Management
- Prescription Drug Benefits
- 401(k) Retirement Savings Plan with Employer Match
- Paid Time Off
- 8 Paid Holidays per year
- Health Savings Plans (HSA, FSA and Dependent Flexible Spending Accounts)
- Eligibility to Participate in the Quarterly Attendance Bonus Plan
- Tuition Assistance
- Wellness Programs - including onsite Healthcare Clinics and Gyms
- Free Physical Therapy
- Apprenticeship Programs
- On-Site Cookouts and Celebrations
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
