Customer Relations Representative - State Farm Agent Team Member

Josh Brown•Glenview, IL

2d•$40,000 - $45,000

About The Position

Are you a customer-focused professional with a passion for providing exceptional service? State Farm is delighted to present an outstanding career opportunity as a Customer Service Representative (CSR) with Josh Brown's team. We believe that Josh Brown's team is the perfect fit for individuals who are committed to going above and beyond to meet our customers' needs. Job Description: As a Part- Time CSR at State Farm, you will be an integral part of Josh Brown's team, dedicated to building strong relationships with customers, addressing inquiries, and assisting with insurance policies. Your primary responsibilities will include: Customer Support: Delivering exceptional customer service by promptly responding to inquiries, answering questions, and providing guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be crucial in providing personalized service. Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and accurately process policy transactions to ensure our customers' needs are met efficiently. Problem-Solving: Analyzing customer situations and finding effective solutions to meet their unique requirements. Your strong problem-solving skills, combined with a customer-centric approach, will play a vital role in resolving customer concerns and providing optimal solutions. About State Farm: State Farm is a leading insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States. My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Glenview, IL and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Requirements

Ability to Obtain the Property and Casualty License for the State of Illinois (Costs reimbursed)
Excellent communication skills, both written and verbal, to interact effectively with customers and colleagues.
Strong customer service orientation and a genuine desire to help and support customers.
Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Attention to detail and strong organizational skills to ensure accurate policy management and documentation.
Proficient computer skills, including familiarity with relevant software systems and the ability to quickly learn new tools.

Nice To Haves

Previous experience in customer service, insurance, or a related field is preferred.

Responsibilities

Delivering exceptional customer service by promptly responding to inquiries, answering questions, and providing guidance on insurance products and coverage options.
Assisting clients with policy changes, updates, and claims processing.
Analyzing customer situations and finding effective solutions to meet their unique requirements.