Customer Relations Representative

Mount Kisco Chevrolet • Mount Kisco, NY

29d • $18 - $20

About The Position

As a Customer Relations Representative at Mount Kisco Chevrolet, you will play a key role in providing exceptional customer service and ensuring customer satisfaction. You will serve as the main point of contact for customers, addressing inquiries, resolving issues, and offering support in a professional and timely manner. This position requires excellent communication skills, a customer-focused mindset, and the ability to handle multiple tasks simultaneously.

Requirements

• Prior experience in a customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to handle stressful situations with a calm and professional demeanor
• Proficiency in computer systems and customer service software
• Ability to multitask and prioritize tasks effectively
• High School Diploma

Nice To Haves

• Fluency in Spanish preferred

Responsibilities

• Manage inbound and outbound customer interactions through various communication channels, including phone, email, and live chat
• Address customer inquiries, provide product information, and resolve complaints or concerns
• Maintain accurate customer records and update information as necessary
• Collaborate with internal teams to ensure timely resolution of customer issues
• Follow up with customers to ensure their needs are met and their concerns are resolved
• Identify opportunities for improving customer satisfaction and propose necessary changes
• Manage Courtesy vehicles

Benefits

• Competitive compensation of $18 - $20 per hour, plus monthly bonus for meeting goals
• Opportunity for career growth and advancement
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts on vehicle purchases and services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED