Customer Relations Representative

Farmers National Bank • Danville, KY

387d

About The Position

The Customer Relations Representative at Farmers National Bank is responsible for addressing customer transactional needs, providing assistance with inquiries related to banking services, and ensuring a positive customer experience. This role involves maintaining knowledge of bank departments, assisting with technical inquiries, and performing various customer service duties while adhering to banking regulations.

Requirements

• High school diploma or equivalent education and experience required.
• Strong interpersonal and communication skills.
• Energetic, positive, and friendly attitude with a passion for assisting clients.
• Recommended two years of teller experience, but not required.
• Ability to use Office 365 and office equipment including Interactive Teller Machine, dual monitors, and phone equipment.
• Ability to multitask and manage time effectively.
• Dependable and team-focused with the ability to learn new software quickly.
• Proficient in Microsoft Excel.

Nice To Haves

• Teller experience (two years recommended) but not required.

Responsibilities

• Service customer transactional needs including inquiries, transfers, cashing/depositing checks, and account adjustments.
• Maintain knowledge of bank departments and recruit additional help for specific customer sessions.
• Assist with inquiries concerning ATM/Debit Cards, including processing lost/stolen cards and debit card disputes.
• Provide assistance with technical inquiries related to online banking, mobile banking, and bill pay.
• Respond professionally to callbacks or email inquiries from the bank's website.
• Work a split schedule and/or after regular branch hours, including Saturdays, as needed.
• Open to coaching to help the bank achieve its customer experience goals.
• Perform job duties in accordance with all appropriate laws and regulations, including BSA.
• Learn and complete accounting adjustments or Notepad ++ coding as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED