Customer Relations Representative

City of Bloomington, IN • Bloomington, IN

83d

About The Position

Performs processes related to City parking and responds to customer questions and concerns for neighborhood residential parking permit program, downtown parking and all city owned garage parking facilities. This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation.

Requirements

• Minimum knowledge equivalent to a high school diploma.
• Minimum one year of customer service experience or equivalent.
• Knowledge of the standard practices of cash handling and bookkeeping.

Responsibilities

• Processes neighborhood residential permits, citations, refunds, returns and exchanges, and requests for any reserved parking spaces for the neighborhood in the T2 database management system.
• Activates and deactivates garage access cards, may process refunds, returns, exchanges. Monthly runs the license plates of monthly parkers for outstanding citations and bill accordingly.
• Reviews, maintains, and posts the revenues for monthly and commuter parkers into garage accounting software. Post garage revenues into New World.
• Will be required to daily maintain both online permit requesting systems (T2 and iParc), run reports, input data, update records, and reconcile deposits for all garage facilities in iParc and T2.
• Maintains internal garage parking database by performing monthly audits of active parkers; assures active parkers are billed accurately; responsible for deactivation of unpaid accounts and collection of outstanding invoices.
• Processes collection agency payments in T2 and iParc.
• Maintains and balances cash drawers for daily deposits for T2 and iParc; balances and audits garage pay stations (6).
• Assists garage operations manager, enforcement supervisor and director with empty space counts, special events reporting, prepaid garage parking sales, garage daily operational reports, and monthly reports for Parking Commission including all types permits sales and transient activity.
• Responds to routine and complex phone calls and emails regarding parking concerns for residential, downtown, contractors and garage parking questions.
• Assist with sorting and distributing mail and research of returned mail.
• Perform other duties as assigned or required.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees