Customer Relations Receptionist

First Western Bank & Trust•Minot, ND

About The Position

Establish and develop relationships with new and current consumer and business customers in support of First Western Bank & Trust’s sales and service objectives while adhering to the bank’s culture of customer service excellence.

Requirements

High School diploma or general education degree (GED) required
Knowledge of customer service principles and practices
Knowledge of administrative and clerical procedures

Nice To Haves

One year of banking experience preferred

Responsibilities

Provide excellent customer service by greeting customers in person or on the phone in a timely, courteous, and professional manner
Properly identify each customer in accordance with bank policy and uphold confidentiality of customer and proprietary information
Establish and develop solid relationships with new and current consumer and business customers through identifying needs, providing the best bank products and services for customer’s financial needs, and using cross-sell and referral opportunities
Manage daily coffee bar operations, including preparing coffee and cookies, maintaining cleanliness, and ensuring all supplies are fully stocked
Assist customers with debit card maintenance, check orders, and address changes
Handle Return Mail by attempting to contact customers to update address, monitoring progress of contact and maintaining Return Mail log for compliance review
Assist with access to safe deposit boxes
Develop and maintain advanced knowledge of bank products, services, processes, policies, procedures, and systems
Mentor and train new employees, as needed
Actively participate in necessary training sessions and maintain continuing education related to regulatory standards
Adhere to Bank’s security and audit procedures and demonstrate compliance with applicable banking laws, regulations and the Bank’s policies and procedures, including Bank Secrecy Act