CUSTOMER RELATIONS PROJECT MANAGER

Veritiv • Grand Prairie, TX

107d • Hybrid

About The Position

At Veritiv, we are seeking highly skilled and motivated individuals to join our One Team and solve customers' needs. Our people are our difference; at the heart of everything we do is a team who innovates and activates our global network through exceptional service and expertise. We encourage you to learn about and apply to Veritiv if you seek an inclusive work experience, where diverse ideas are met with enthusiasm, and where you can realize your full potential. Our Customer Relations Project Manager will be responsible for playing a key part in driving business performance both at the local site level and with national accounts. This role leads specific projects from their inception through completion.

Requirements

• 3-5 years of related job experience.
• Excellent verbal, written, people, and diplomacy skills are required.
• Knowledge of major ERP (enterprise resource planning) software applications such as SAP, Oracle, or PeopleSoft.

Nice To Haves

• Bachelor's Degree Preferred

Responsibilities

• Oversee End-to-End Order Management: Manage the complete order flow from receipt through to customer delivery, ensuring accuracy, timeliness, and customer satisfaction.
• Support Sales & Customer Communication: Serve as a key liaison between Sales Representatives and customers, providing regular updates and resolving issues quickly.
• Manage Quoting & Profitability: Lead quoting activities, savings initiatives, and identify opportunities to improve account profitability through cost and margin optimization.
• Coordinate Supply Chain & Lead Times: Work with vendors and customers to manage lead times, expedite orders, and maintain an efficient, cost-effective supply chain.
• Prevent & Manage Backorders: Monitor inventory and usage trends to prevent stockouts, expedite orders, and manage backorders or cancellations appropriately.
• Ensure Data & Invoicing Accuracy: Oversee the setup of customer, item, and vendor master data; ensure timely and accurate invoicing.
• Lead Quality & Testing Programs: Address product or service issues, manage corrective actions, and coordinate sampling/testing programs.
• Implement National Programs Locally: Execute corporate and national initiatives at the local level, ensuring alignment and effectiveness.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits, 401k, paid time off and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree