Specialist, Customer Relations Parts (Columbus, Ohio)

Bombardier•Wichita, KS

18d•Onsite

About The Position

Bombardier is seeking a highly experienced On-site Customer Account Manager to act as the primary liaison and trusted ambassador between Bombardier and one of our major fleet customers in Columbus, Ohio. This role is responsible for managing all part related interactions, supporting operational needs, and ensuring seamless communication across Bombardier’s global support network. The ideal candidate is a proactive, customer-focused professional with deep aviation experience and exceptional relationship management skills.

Requirements

U.S. citizenship (valid status required)
Minimum college education (associate degree or higher).
7–10 years of aviation or related industry experience.
Fluent in English, verbal and written.
Strong Microsoft Office proficiency.
Excellent communication, negotiation, and problem solving skills.
Ability to work independently in a customer-facing environment.
On-site at the customer’s facility five days per week, ability to support weekends / holidays as needed.
Ability to travel Internationally for meetings, training, or alignment.
Live in the Columbus area (Ohio state).

Nice To Haves

Experience with Zendesk, Microsoft Access, and SAP (S/4HANA) would be an asset.

Responsibilities

Customer Advocacy & Communication
Act as Bombardier’s on-site ambassador, maintaining a strong, professional customer relationship.
Ensure clear, consistent communication between Bombardier teams and customer operations.
Represent customer needs internally and escalate issues promptly.
Escalation Support
Serve as the first escalation point for part number inquiries, availability, order status, and related technical or commercial questions.
Coordinate with internal teams to resolve discrepancies and maintain transparency.
Invoice & Financial Management
Manage and resolve invoice disputes and Statement of Account (SOA) issues.
Collaborate with financial services and support teams to ensure accurate billing.
AOG Coordination
Oversee non-stock part requests with Backorder Management and Supply Chain to ensure timely fulfillment.
Support and coordinate AOG quotes with accurate information and quick turnaround.
Cross-Functional Customer Support
Assist with inquiries related to logistics, technical services, warranty, engineering, and digital systems.
Ensure internal stakeholders are aligned and informed on customer escalations, requirements, priorities, and expectations