Customer Relations Manager - KIA of Riverdale

Auto Services Unlimited • Streetsboro, OH

4d

About The Position

The Customer Relations Manager is responsible for building and maintaining strong relationships with customers to ensure satisfaction, loyalty, and long-term engagement. This role oversees customer service strategies, resolves escalated issues, and works closely with internal teams to improve the overall customer experience.

Requirements

• Strong communication and interpersonal skills
• Excellent problem-solving and conflict-resolution abilities
• Leadership and team management experience
• Ability to analyze customer data and generate insights
• Strong organizational and time-management skills
• Proficiency in CRM software and basic data reporting tools

Responsibilities

• Develop and implement customer relationship strategies to improve satisfaction and retention
• Manage and support customer service teams, providing training and performance feedback
• Handle escalated customer complaints and ensure timely, effective resolution
• Monitor customer feedback, surveys, and service metrics to identify trends and areas for improvement
• Collaborate with sales, marketing, and operations teams to align customer experience goals
• Maintain accurate customer records and reports
• Build long-term relationships with key clients and stakeholders
• Ensure company policies and service standards are consistently met

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed