Customer Relations Manager

Kleen Test Products•Port Washington, WI

7d•Onsite

About The Position

We are seeking a Customer Relations Manager at our Port Washington, WI location to build strong client partnerships, lead customer projects, and represent our contract manufacturing capabilities. This role combines relationship management, project oversight, and cross‑functional collaboration to ensure exceptional customer satisfaction and business growth.

Requirements

Requires a Bachelor’s degree in business or a related field.
Must have prior experience (5-7 years) of project management and/or customer service experience in a contract manufacturing environment.
Must have previous supervisory experience and will lead a team of 2-4 project managers.
Ability to understand market trends, as well as experience in new customer development.
Requires the ability to read, analyze, and interpret business information, journals, technical procedures, or governmental regulations.
Must have excellent communication skills (written and verbal) to write reports and findings and present to all levels of management in a clear and concise manner.
Excellent customer relationship management skills and corresponding experience.
Excellent analytical problem-solving capabilities.
Exceptional project management skills.
Exceptional organizational skills, along with strong attention to detail.
Exceptional multi-tasking and project management skills, along with ability to perform well under pressure while maintaining composure and respect for everyone.
Demonstrated excellence in Microsoft Office suite.
Proven ability to maintain confidentiality and discretion with information.

Responsibilities

Serve as the primary contact for customer communication and project coordination
Maintain and grow relationships with existing customers; identify new opportunities
Present KTP capabilities to prospective clients and support new business development
Lead, mentor, and develop customer service staff
Develop project proposals including pricing, materials, and labor needs
Collaborate with internal teams and vendors to ensure quality and on‑time delivery
Support contract negotiations with the legal team
Attend trade shows and monitor market trends
Travel as needed to customer and supplier locations

Benefits

Comprehensive medical insurance plan and prescription drug coverage
Comprehensive dental insurance plan
FREE Basic Life and AD&D Insurance (company-funded & voluntary options)
Short and Long Term Disability coverage (FREE company-funded coverage & voluntary options)
Voluntary Life & Disability Program Eligibility
Optional Flexible Spending Accounts (medical & dependent care)
Prescription safety glasses cost-sharing program
FREE financial wellness counseling and tools
Time off for preventive care doctor appointments
401(k) retirement plan with employer match
Employee Assistance Program (FREE to employees and your families)
Paid vacation time (earn more as your seniority grows!)
Company-paid holidays
Nicotine-cessation aid reimbursement
Continuing education opportunities/ Tuition Reimbursement program
Onsite annual Health Risk Assessments
Fitness membership discounts
Community involvement & volunteer opportunities
AT&T and Verizon wireless discounts