Customer Relations & Event Support Specialist

Lava Island•Denver, CO

18d

About The Position

Lava Island Customer Relations & Event Support Specialist More Than a Job—A Chance to Make a Difference! Why You’ll Love Working Here Lava Island is a family-focused entertainment destination where guests come to laugh, play, and make lasting memories. Every team member plays a key role in creating meaningful experiences for families. Be part of a team that delivers exceptional customer service Help families create unforgettable memories Opportunities for growth—we promote from within Competitive pay, benefits, and recognition for great work How You’ll Make a Difference As a Customer Relations & Event Support Specialist, you will be the first point of contact for customers, ensuring exceptional service and clear communication.

Requirements

Excellent written and verbal communication skills
Friendly, guest-focused, and a great team player
Hardworking, dependable, and adaptable in a fast-paced environment
Proactive and motivated to improve guest experiences
Proficient with a computer and basic tech functions
Availability on evenings, weekends, and holidays
Reliable internet connection when working from home
Ability to remain calm and professional in high-pressure situations
Must be 18 years or older and pass a background check

Nice To Haves

Hospitality
Event Management
Social Media Engagement
Spanish

Responsibilities

Respond to Customer Inquiries – Manage and respond to all incoming text messages professionally and efficiently
Coordinate Party Planning – Schedule and execute callback times with potential party hosts
Support Customer Concerns – Handle escalations, assist upset customers, and communicate with managers to resolve issues
Communicate with Onsite Teams – Coordinate with onsite teams for location-specific inquiries
Support Technical Generation of Reports – Help onsite teams by pulling and creating necessary daily reports.
Confirm Details – Finalize and verify all party bookings made in person
Process Reschedule Requests – Assist customers with rescheduling their parties as needed
Answer Party-Related Questions – Provide information and support for customers who have already booked their events
Manage Social Media Inquiries – Respond to messages on Facebook and Instagram
Engage with Reviews – Respond to Google reviews professionally and in alignment with company standards and brand voice
Other – Complete other tasks as assigned by the Party & Events Manager