Customer Relations Credit Supervisor

AWP Safety•North Canton, OH

3h•$55,000 - $63,000

About The Position

The Customer Relations Credit Supervisor will be responsible for leading the mission of protecting our customers’ people, business, and time across the AWP Safety enterprise. This role will work to align all current and future entities within the enterprise to ensure company standards are achieved by focusing on customer onboarding, maintaining and storing accurate customer credit profiles, and assisting with account resolution. The Customer Relations Credit Supervisor is responsible for collaboration across all levels to achieve enterprise and organizational goals.

Requirements

High School Diploma or GED required; Bachelor's degree preferred
3-5 years accounts receivable experience required
Prior leadership experience preferred
Previous experience rating credit worthiness preferred
Ability to work in a fast-paced environment and quickly shift priorities
Organized with an intense focus on accuracy and attention to detail
Problem-solving skills and critical thinking skills
Excellent written and verbal communication skills with the ability to interact effectively with all levels of management, employees and clients
Basic knowledge of accounting principles and terminology; strong math skills
Outgoing & assertive personality – not afraid to approach individuals
Proficient with Microsoft Office Products (Excel, Word)

Nice To Haves

Experience with Microsoft Great Plains, Salesforce, SAGE, Prelude, American Contractors, TCR and Quickbooks software preferred but not required.

Responsibilities

Supervise Customer Relations Credit Analyst(s) to ensure timely and accurate creation of customer accounts to align with current company standards.
Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position.
Create and oversee the maintenance of accurate customer accounts in the appropriate customer system.
On-board new customers to ensure timely payments for services rendered.
Update and maintain customer pricing per each contract.
Effectively communicate with customers, sales teams, and internal management teams.
Handle confidential information and use discretion when processing credit applications.
Perform credit risk analysis to determine credit limits and credit worthiness.
Review and execute lien waivers/releases per entity as required.
Train and coach on (1) systems and processes to ensure timely and accurate billing and (2) the ownership of Accounts Receivables.
Conduct audits to ensure invoices are presented timely and rejections are corrected timely.
Provide excellent customer service to internal and external customers.
Conduct performance evaluations for their team according to organization guidelines.
Perform other duties and/or special projects as assigned.