Customer Relations Coordinator - New Hyde Park, NY

Compass Group•Town of North Hempstead, NY

2d•$64,000 - $67,000

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job SummaryThe Customer Relations Coordinator acts as liaison between the company and its’ customers to retain business, develop business and resolve problems.

Requirements

Must have at a minimum an intermediate knowledge of Excel to include formulas and functions
High school diploma required
Strong communication and customer service skills required

Nice To Haves

Associate’s degree or higher preferred

Responsibilities

Effectively communicate with co-workers, manager(s) and other departments to accurately resolve customer needs and issues in a timely manner. All employees are always expected to speak and act with professionalism
Responsible for the complete management of your accounts including orders, upselling, swapping, the addition and removal of equipment, contract management and renewals, monitoring the account for profitability and minimum spending amounts and taking the appropriate actions, including being able to assess the profitability of an account
Answer all calls and emails coming into the customer experience loop to determine the action that should be taken with each call (process an order on the CDC website or in One Cup, process a product return or credit, obtain an ETA, investigate a complaint for further action, etc.). You must have good follow-up with clients
Work from spreadsheets (same store sales, 9-month roll and no buy) to get a clear snapshot of the account; must be proficient in excel
Create shopping lists on the CDC website for ease of ordering and customer use
Must remain knowledgeable of our products and be able to make suggestions and recommendations
Upsell customers and participate in monthly promotions
Report problems to your manager to ensure customer satisfaction and a safe and professional work environment
Work on special projects or tasks assigned by the Director or Manager of Customer Experience