AutoNation Ford of Jacksonville - Customer Relations Coordinator

Kings Crown Ford • Jacksonville, FL

33d

About The Position

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.

Requirements

• High school diploma or equivalent
• Must meet Company's requirements for employment
• Prolonged periods of personal computer usage and data entry
• Adheres to all company policies, procedures and safety standards
• Possess excellent verbal and written communication skills
• Must have excellent phone skills and organizational skills
• Two years customer service experience (preferred)
• Professional appearance

Responsibilities

• Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
• Contact service customers after their visit to monitor quality control and satisfaction
• Contact customer on the day following delivery of vehicle
• Make sure proper managers have received copies of any written complaints
• Keep records of all customer complaints and solutions
• Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers
• After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken.
• Continue follow up until complaint is completely resolved
• Prepare delivery call reports for Customer Relations Manager
• Print and distribute customer related reports
• Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses
• Responsible for making sure surveys are taken care of in a timely manner
• Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to
• Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers

Benefits

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED