Customer Relations Coordinator - Arby's

Inspire • Atlanta, GA

1d • Onsite

About The Position

The Customer Relations Coordinator will be responsible for handling mostly level 2 guest contacts in support of Arby’s. Primary channels include phone, web forms, and social media, where the coordinator delivers thoughtful, solutions-focused support that reflects the voice and values of Arby’s. Success in this role means balancing efficiency and empathy – resolving concerns within established service level agreements (SLAs), maintaining accurate case documentation – while contributing to a positive, team-oriented culture. The ideal candidate thrives in a fast-paced environment and is energized by creating great guest experiences every day. This position is currently an 80% onsite role

Requirements

• Bachelor’s degree
• Previous customer service experience
• Superior communication (listening, verbal, & written).
• Ability to listen, talk, and type simultaneously.
• Demonstrate ability to troubleshoot and problem solve.
• Ability to work under pressure and maintain a positive attitude.

Responsibilities

• Answering customer concerns, questions, and resolving issues that may have technical aspect to it. Primary channels are phone calls, webform, and social.
• Improve customer satisfaction by actively listening, accurately categorizing customer contact reasons/experiences and respond accordingly.
• Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives.
• Ability to multitask using multiple databases to accurately research and respond to inquiries.
• Ability to quickly recognize escalating trends and problem solve potential root causes.
• Ensure data/report integrity by continuously understanding use of tools and the business needs for information.
• Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution.
• Additional projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level