Customer Relations Associate

Servco Pacific Inc. • Honolulu, HI

163d • $15 - $18

About The Position

The Customer Relations Associate greets all walk-in customers at Servco Toyota Honolulu and makes them feel comfortable by creating a warm and friendly environment.

Requirements

• High school graduate or equivalent
• Minimum 6 months of customer service, receptionist and/or clerical experience
• Must be able to type 35 wpm
• Proficient in Microsoft Excel
• Dedication to customer service excellence
• Excellent written and verbal communication skills
• Maintain a professional appearance

Responsibilities

• Greets and assists customers in a professional and friendly manner upon entrance into the dealership
• Reviews dealership calendar daily to be aware of scheduled appointments and deliveries; generates floor activity reports
• Provide customer service, which may include to greet and direct customers, obtain contact information, and documentation of vehicle mileage
• Ensure timely and accurate recording of customer and floor traffic information into daily log
• Answer incoming phone calls and direct calls or relay messages to appropriate parties
• Maintain professional appearance of showroom and work area

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees