Customer Relations Associate

iMemories•Scottsdale, AZ

9h•$22•Onsite

About The Position

We are seeking Customer Relations professionals. To thrive in this role, you must be someone who loves to help customers. Your attitude is always, “How can I help?” You go above and beyond to make customers feel special. You take pride in always delivering the best level of customer care.

Requirements

Exceptional oral and written communication skills, being able to demonstrate during the interview process.
Expert in being able to identify and resolve customer issues, knowing when to escalate to a supervisor if (or when) necessary.
Maintain a positive and professional demeanor when dealing with our customers and portray the company in a positive light.
Using departmental resources and following company policies and procedures.
Understand the appropriate sense of urgency for email response times and phone service levels.

Responsibilities

Provide exemplary communication to our customers by telephone, e-mail, and/or face-to-face.
Identify and resolve customer issues, knowing when to escalate to a supervisor if (or when) necessary.
Maintain a positive and professional demeanor when dealing with our customers and portray the company in a positive light.
Using departmental resources and following company policies and procedures.
Answer messages in authorized email queues.
Maintain acceptable call lengths and email handle time while remaining friendly, informative, and helpful.
Actively seek solutions and identifies trends as they relate to your customer's inquiries.
Understand the appropriate sense of urgency for email response times and phone service levels.