Customer Relations Associate

Bass Pro Shops•Altoona, IA

7d•Onsite

About The Position

POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers. ESSENTIAL FUNCTIONS: Secures all firearms brought into the store with trigger locks. Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges. Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Greets all customers as they enter the store in a friendly and outgoing manner. Handles customer's merchandise returns; complete refund / exchange paperwork. Sorts returns by category and return to proper area. Sells appropriate Hunting and Fishing Licenses. Handles and administers all incentive and reward programs. Remains product knowledgeable. Remains aware of advertised sales. Keeps work area clean, neat and well stocked with supplies. Follows all Company Policies and Procedures. Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs making product recommendations based off this analysis promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up. ALL OTHER DUTIES AS ASSIGNED.

Requirements

Minimum Degree Required: High school diploma or equivalent experience
Ability to calculate figures such as discounts and make change to customers
Ability to communicate in a friendly and professional manner to our customers and other associates
Ability to establish and maintain effective working relationships with Management, coworkers and customers
Ability to operate computerized Point of Sale register system

Responsibilities

Greets and acknowledges all customers in a prompt and friendly manner
Handles merchandise with care
Provides information and direction to customers
Secures all firearms brought into the store with trigger locks
Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
Handles customer's merchandise returns; complete refund / exchange paperwork
Sorts returns by category and return to proper area
Sells appropriate Hunting and Fishing Licenses
Handles and administers all incentive and reward programs
Remains product knowledgeable
Remains aware of advertised sales
Keeps work area clean, neat and well stocked with supplies
Follows all Company Policies and Procedures
Assists customers in making buying decisions by: identifying and evaluating customers' needs making product recommendations based off this analysis promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up
ALL OTHER DUTIES AS ASSIGNED

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!