Customer Relations Associate

COMPSOURCE MUTUAL INSURANCE COMPANY•Oklahoma City, OK

1d•$17 - $19•Hybrid

About The Position

Are you passionate about teamwork, data management, and customer focus? Would you enjoy answering inbound calls and providing a high level of service to customers by researching their concerns? Let me introduce you to CompSource Mutual! CompSource has been proudly serving Oklahoma workers since 1933, providing workers’ comp protection and support in good times and bad. We are passionate about providing a great place to work and are consistently awarded as a “best” and “top” place to work in Oklahoma! 💼 What We’re Offering Full-time Customer Relations Associate position in Oklahoma City with a hybrid work schedule (3 days in office, 2 days remote). Pay range $17 - $18.50 per hour determined based on experience and internal salary equity. Candidates who complete Spanish certification will receive an increase in hourly pay. Our comprehensive benefits package includes: Free employee medical, dental, vision, life, and disability insurance Company match 401(k) with immediate vesting Annual performance-based merit increases and incentive bonus Generous paid time off, wellness leave, holidays, and more Collaborative work environment with complimentary drinks and snacks 📌 The Role & What You’ll Do As a Customer Relations Associate, you’ll be part of the Claims team, serving as a primary point of contact for customers with questions about workers’ compensation claims. You’ll answer inbound calls, gather and verify information to set up new claims, and work closely with internal partners to ensure issues are resolved accurately and efficiently while maintaining high service and productivity standards. 👤 Who We’re Looking For You’re a reliable, customer-focused communicator who enjoys helping people, can stay positive under pressure, and is comfortable working in a fast-paced environment. You balance attention to detail with efficiency, take ownership of customer issues from start to finish, and are eager to learn our systems, processes, and tools so you can be a trusted resource for our customers and internal teams.

Requirements

High school diploma or GED required; Associate’s degree preferred
At least 1 year of business office or customer service experience (contact center, administrative, or similar role); Insurance or workers’ compensation experience is preferred but not required
Organized and detail-oriented, able to manage high call and work volume while following established processes
Comfortable using Microsoft Office for communication and documentation
Experience handling multiple support channels (phone, email, chat) and working with customer service or call center technology

Nice To Haves

Insurance or workers’ compensation experience
Bilingual in English and Spanish is highly preferred

Responsibilities

Answer inbound calls
Gather and verify information to set up new claims
Work closely with internal partners to ensure issues are resolved accurately and efficiently while maintaining high service and productivity standards.