Customer Relations Associate

Franklin Electric•Avon, IN

28d

About The Position

Join Our Team as a Customer Relations Associate at Franklin Water Treatment, a Division of Franklin Electric At Franklin Water Treatment, we pride ourselves on delivering exceptional service and support to our clients, and we're seeking a dedicated Customer Relations Associate to represent our commitment to excellence. If you're a strong communicator, have a passion for building strong relationships, and are committed to providing top-tier customer service, we invite you to join our team and help us continue our tradition of excellence in water treatment solutions! MOVE FORWARD WITH US! In this role, you'll serve as the primary point of contact for our customers, addressing their key business requirements and expectations.

Requirements

High school diploma or GED (required)
0-3 years of relevant experience or training in customer service or a related field (preferred)
Strong communication skills
Ability to multitask, stay organized, and work under pressure
High attention to detail
Strong critical thinking and problem-solving skills
Proficiency in Microsoft Office

Nice To Haves

0-3 years of relevant experience or training in customer service or a related field (preferred)

Responsibilities

effectively engage customers with an attention to key business requirements and expectations
provide relevant and relational order information
provide information related to new products and product accessories
provide product specifications, programs, training, and pricing and delivery information