Customer Relations Associate
About The Position
The part-time Customer Relations Associate greets all walk-in customers at Servco Lexus Honolulu and makes customers feel comfortable by creating a warm and friendly environment. At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.
Requirements
- High school graduate or equivalent
- Minimum 6 months of customer service, receptionist and/or clerical experience
- Must be able to type 35 wpm
- Proficient in Microsoft Excel
- Dedication to customer service excellence
- Excellent written and verbal communication skills
- Maintain a professional appearance
- Work schedule: weekends
Responsibilities
- Greets and assists customers in a professional and friendly manner upon entrance into the dealership
- Reviews dealership calendar daily to be aware of scheduled appointments and deliveries; generates floor activity reports
- Provide customer service, which may include to greet and direct customers, obtain contact information, and documentation of vehicle mileage
- Ensure timely and accurate recording of customer and floor traffic information into daily log
- Answer incoming phone calls and direct calls or relay messages to appropriate parties
- Maintain professional appearance of showroom and work area
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Food and Beverage Retailers
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
