Customer Relations Associate I

Fullsight

87d

About The Position

This position is responsible for managing the customer experience by researching, preparing, and providing value-added information and solutions to answer inquiries, resolve problems, promote and sell products/services and enter/confirm sales for SAE’s full line of products and services. This position requires extensive SAE Enterprise, product, and service knowledge; actively suggests/promotes other products and services; and participates in select outbound tele sales activities.

Requirements

• Associate’s Degree in business or related field or equivalent experience.
• 3-5 years’ of experience in a service center environment.
• Experience with complex/multiple product lines and/or service organizations.
• Telephone/email based business to business sales experience.
• Basic knowledge/experience and/or willing to learn the following software(s): SalesForce, Gainsight, Docebo, Cvent, Netsuite, Jira.

Nice To Haves

• Exceptional communication skills.
• Excellent relationship building skills and customer focus.
• Excellent computer skills (CMS, Excel, LMS, Word, Outlook, Web, GMD, Impromptu).
• Well developed and effective presentation skills.
• Ability to act as a liaison to customer with various internal departments.
• Ability to establish, meet deadlines and goals, and make decisions independently.
• Ability to manage multiple concurrent project/tasks in a fast-paced environment.

Responsibilities

• Serving as a focal point for all customers by receiving inbound customer contact via multiple channels, assessing needs, and suggesting/promoting products or services to meet customer needs.
• Researching, resolving, and communicating complex customer/financial/customer data issues while maintaining data integrity by generating, researching, and correcting data from assigned reports.
• Maintaining an accurate customer database by performing timely data entry processing for all customer/member orders, registrations, memberships, subscriptions, renewals, address changes, billing and invoices processes.
• Maintaining an expert level understanding of all assigned products and a general understanding of the SAE Enterprise entire product and service line.
• Fulfilling customer requests with timely, accurate, and reliable information and cross/up-sell products and services when applicable by maintaining extensive SAE Enterprise product and service knowledge.
• Leading/co-leading on-site stores and registration at assigned meetings by setting up, managing operations, and tearing down the area including the ability to lift 25 pounds and stand for long periods of time.
• Contributing to the achievement of SAE's organizational goals.
• Additional projects as assigned.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 11-50 employees