Customer Relations & Accounts Receivable Lead

AWP Safety • North Canton, OH

2d • $53,000 - $65,000

About The Position

The Customer Relations & Accounts Receivable Lead is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with the Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Lead is responsible for collaboration across all levels to achieve departmental and organizational goals.

Requirements

• High school diploma or GED required
• 1-3 years AR/Billing experience preferred
• Strong customer service skills
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Intense focus on accuracy and attention to detail; organized
• Problem-solving skills
• Critical thinking skills – ability to understand specific needs of customers
• Excellent organizational skills – ability to read and understand instructions, plans and maps of work zone locations in multiple jurisdictions
• Outgoing & assertive personality – ability to secure additional business
• Proficiency with Microsoft Office Suite Products (Excel, Word)

Nice To Haves

• Experience with Microsoft Great Plains and Salesforce software preferred

Responsibilities

• Oversees the daily application of cash and makes adjustments to ensure adequate coverage and correct procedures are followed.
• Resolves escalated cash issues and/or unique, complex payment application requests.
• Monitor and resolve the unapplied cash
• Manage credit card customers, their open AR and payments
• Post and reconcile daily cash
• Post and complete intercompany bank transactions to the general ledger
• Lead the reconciliation and integration of future acquisition receivables
• Address cash application questions and discrepancies timely
• Communicate with internal and/or external customers
• Act as a resource for other functions within AWP to grow the business
• Provide training and support as requested
• Establish and maintain effective and cooperative working relationships with customers
• Perform other duties and/or special projects as assigned

Benefits

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity
• Salary range is $53k-65k.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED