Customer Relations Account Specialist

NRG EnergyNew York, NY
291d

About The Position

This position is a post sales role, focusing on nurturing customer relationships, providing outstanding customer service, retaining existing business and growing customer portfolios.

Requirements

  • Professional written and verbal communication skills
  • Ability to communicate information clearly
  • Ability to handle questions and disputes in a professional manner
  • Ability to manage multiple tasks and/or assignments simultaneously
  • Client focused
  • Collaborative and Consultative
  • Organized, task oriented and strong attention to detail
  • Effective Time Management Skills
  • Able to effectively operate in a team environment
  • Able to work without supervision at times while carrying out duties
  • Proficient in MS Office; advance Excel skills preferred

Nice To Haves

  • Associates degree -Preferred but not Required

Responsibilities

  • Operate as the point of contact for assigned customers, managing day to day business and ensuring customer satisfaction
  • Develop and maintain long-term relationships with customers
  • Collaborate with Sales for onboarding new customers
  • Manage renewals and registration of existing customers
  • Identify opportunities to grow business and cross sell products/services
  • Coordinate with other NRG business partners for timely delivery of client requested products and services, working together to satisfy customer expectations and provide consistent service
  • Service multiple markets and customers concurrently while meeting required deadlines
  • Deliver/Discuss customer performance reports and payments
  • Maintain up to date customer and account information in CRM
  • Have a positive and proactive approach to effectively communicate, answer questions and deliver problem resolution with win/win outcomes
  • Follow established business workflow processes
  • Achieve Corporate and Department Scorecard goals and initiatives

Benefits

  • Remote work environment
  • Some overtime required as special projects arise
  • Occasional travel
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