Customer Relations Account Specialist

NRG Energy • New York, NY

291d

About The Position

This position is a post sales role, focusing on nurturing customer relationships, providing outstanding customer service, retaining existing business and growing customer portfolios.

Requirements

• Professional written and verbal communication skills
• Ability to communicate information clearly
• Ability to handle questions and disputes in a professional manner
• Ability to manage multiple tasks and/or assignments simultaneously
• Client focused
• Collaborative and Consultative
• Organized, task oriented and strong attention to detail
• Effective Time Management Skills
• Able to effectively operate in a team environment
• Able to work without supervision at times while carrying out duties
• Proficient in MS Office; advance Excel skills preferred

Nice To Haves

• Associates degree -Preferred but not Required

Responsibilities

• Operate as the point of contact for assigned customers, managing day to day business and ensuring customer satisfaction
• Develop and maintain long-term relationships with customers
• Collaborate with Sales for onboarding new customers
• Manage renewals and registration of existing customers
• Identify opportunities to grow business and cross sell products/services
• Coordinate with other NRG business partners for timely delivery of client requested products and services, working together to satisfy customer expectations and provide consistent service
• Service multiple markets and customers concurrently while meeting required deadlines
• Deliver/Discuss customer performance reports and payments
• Maintain up to date customer and account information in CRM
• Have a positive and proactive approach to effectively communicate, answer questions and deliver problem resolution with win/win outcomes
• Follow established business workflow processes
• Achieve Corporate and Department Scorecard goals and initiatives

Benefits

• Remote work environment
• Some overtime required as special projects arise
• Occasional travel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED