Customer Recovery Strategist
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About The Position
We are seeking a Customer Recovery Strategist to join our Re-enablement and Recovery Operations team. In this role, you will apply your functional expertise to resolve a variety of customer payment issues, protecting Gusto from financial loss while acting as a trusted partner to our customers. Our philosophy is that customer recovery is a customer service function first. You will be responsible for managing a portfolio of customer accounts, working to understand and resolve challenges of moderate to diverse scope where analysis requires a review of multiple factors. You will exercise judgment within defined procedures and practices to determine the appropriate course of action, helping our small business customers navigate financial challenges and successfully re-enable their accounts. We are a small, close-knit, fun group that works hard and laughs a lot. No egos here-we collaborate and help each other out in a positive environment.
