Customer Quality Representative - Decatur, IL

Archer Daniels Midland • Decatur, IL

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About The Position

Customer Quality Representative - Decatur, IL Job Summary: The Customer Quality Representative within the Carbohydrate Solutions platform, specifically Ethanol, will act as the liaison between customers and internal departments such as manufacturing sites, transfer terminals and warehouses on all relevant quality-related matters. The Customer Quality Representative role is an experienced role within the Customer Quality team. This role provides quality-based support for the ADM commercial, sales, customer service and production teams. The expectation is to provide support for Customer Quality specialists, collaborate with Product Stewards on more complex requests and address issues on day-to-day activities ensuring growth and knowledge within the team. Direct interaction with existing and potential ADM customers is expected. Participation is required to define, develop, and implement improvements within the supported business units to meet best in class production quality and food safety expectations. Role responsibilities will increase in complexity as knowledge and understanding is gained at product and service levels. This position reports to the Product Steward/Customer Quality Manager Carbohydrate Solutions.

Requirements

• Bachelor’s degree required, in a science discipline preferred
• Minimum of 5 years with quality or technical related experience preferred
• Ability to understand technical properties and functionality of ingredients
• Strong organizational skills, including excellent written and verbal communication skills
• Developed interpersonal techniques, customer focused
• Ability to prioritize and work independently with minimal supervision; effectively plan, organize, and execute own activities

Responsibilities

• Provide global quality support and technical expertise for Ethanol among other ADM Carbohydrate Solutions associated products
• Participate in ASTM and other industry organizations; provide additional guidance on export regulations for various product lines and TTB requirements specific for Ethanol
• Handle incoming quality requests from customers, end users and sales managers with an aim towards a high level of customer satisfaction
• Liaise between customers and internal departments as applicable on all relevant quality related matters
• Identify and manage risks in cooperation with plant quality department, as well as food and feed safety managers, understanding established risk assessments
• Communicate with customer base on all facets of quality, regulatory and food safety details including, but not limited to, product specifications, analytical details, questionnaires, applications, food safety plans, applicable regulations and product quality issues
• Document any customer complaints, and act as liaison with Business Managers, General Managers, Research, Operations, Legal and Regulatory to take required course of action; communicate with customer to ensure full resolution of complaint, including final letter to customer
• Participate in customer audits as needed
• Assist Product Stewards, business, and sales managers with relevant projects
• Master information systems as needed to effectively perform tasks
• Respond to customer requests for standard/non-standard documentation and questionnaires as needed

Benefits

• In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:
• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).
• Additional benefits include:
• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.
• Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees