Customer Quality Manager (Hybrid)

RTX

2d•Hybrid

About The Position

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. We are currently searching for a Customer Quality Manager to join our team in Richardson, TX. This is an individual contributor role which provides the opportunity to gain experience working with customers and across multiple disciplines with Collins Aerospace. You will have a direct impact on customer satisfaction metrics. You will develop strong customer relationships and manage the customer satisfaction metrics for the assigned customers. And you will utilize a network of operations, manufacturing, supply chain and engineering resources to evaluate Mission Systems products and processes, analyze root causes of deficiencies and ensure proper corrective actions are implemented in a timely manner. And you will participate in cross-functional team efforts to make improvements to the products and processes ensuring the highest quality products are delivered to the customer. This position requires the ability to develop relationships with customers, program/contract management and various support groups to ensure timely responses to issues requiring corrective action or impacting customer satisfaction. An ability to interpret customer requirements and assess Collins Aerospace ability to satisfy them with our current Quality Management System.

Requirements

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Experience leading cross functional teams.
Experience in program management, quality management, operations management, or an engineering background.
Working knowledge of Quality System, AS9100
An understanding of the fundamentals and tools of the Quality discipline and role.

Nice To Haves

Strong problem solving, analytical thinking, and decision-making skills
Proficiency in Microsoft Office applications
Good communication and presentation skills
Strong interpersonal skills

Responsibilities

Ensure that the quality of Mission Systems (MiS) products and processes are compliant with internal and regulatory standards and are continuously improving.
Develop and implement program quality plans.
Responsible for the coordination of product recall recommendations and actions by identifying the impacts of the problem
Analyze new field event data, design changes and Quality notices to determine the effectiveness of implemented corrective actions.
Attend and have participation in group meetings, teleconferences and/or training.
Actively participate in initiatives for continuous improvement.
Analyze and report metrics monthly

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Maybe eligible for relocation