Customer Quality Engineer

General Motors•Flint, MI

3d•Onsite

About The Position

The Role: The Customer Quality Engineer serves as the primary voice of the customer within the engine plant, ensuring that every engine produced meets world-class quality standards and supports achievement of warranty performance targets. This role works closely with Program Teams, Product Engineering Teams, and cross-functional plant personnel to identify early warranty trends, drive robust problem solving, and protect the customer experience.

Requirements

Bachelor's Degree in an engineering discipline or equivalent relevant work experience
5+ years of experience in one or more of the following: Quality, Engineering, Plant Manufacturing, Product Development, Supplier Quality
High level of oral and written communication & presentation skills, along with Microsoft office Suite proficiency (MS Word, PowerPoint, Excel)
Must be able to work on a rotating/flexible shift (1st, 2nd or 3rd), as well as overtime and weekends, as needed

Nice To Haves

Red X certification with demonstrated application to complex quality, warranty, or field performance issues
Hands-on experience with engineering/manufacturing and quality systems such as TeamCenter, FlexNet, Qstat/QDAP, and PRTS/JIRA for data analysis and issue tracking
Proficient in GD&T, with the ability to interpret and apply geometric tolerancing to engine or powertrain components
Direct experience in engine manufacturing and/or performance, including exposure to assembly, testing, teardown, or root-cause analysis
Demonstrated ability to analyze and interpret warranty, field performance, or customer satisfaction data to identify trends and drive corrective actions

Responsibilities

Perform early issue identification, tracking and resolution to ensure segment leadership
Provide clear and timely communication to Quality management relative to quality issues
Work with the product team to identify and gather critical status updates for Quality reviews
Facilitate Quality Review meetings and integrity of presentation materials
Facilitate Program team Warranty Deep Dive / Problem Resolution Tracking System (PRTS) reviews / Continuous Product Improvement Team (CPIT) meetings
Provide detailed analysis on every issue to champions for resolution and proactively approach issues on warranty claims
Analyze, project and track warranty and customer survey information
Support engine / transmission exchange programs and teardowns
Support Quality Deep Dives / Sector Reviews / Quality Councils
Create and foster relationships across multiple functions and regions
Collaborate with program team organization to ensure warranty targets are achieved