Customer Quality Engineer
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About The Position
Join our team as a Customer Quality Engineer! The Customer Quality Engineer I is responsible for providing resolution of customer complaints and internal support requests to resolve technical, manufacturing, or quality related post-sale issues. Primary duties require this position to thoroughly understand the support request details and requirements, complete initial root cause investigation and identification of product and process failures, identifying appropriate solutions within the capabilities of Protolabs manufacturing processes to resolve quality or process related issues, assist with executing resolution actions, and delivering thorough communication to our customers throughout the process. This position acts as the primary contact for Protolabs' customers and internal departments throughout the process of resolving support requests. The Customer Quality Engineer I is responsible for delivering a successful and timely resolution of complaints and technical support requests for their designated service line(s). This position is responsible for leading the technical resolution of any post-sale technical issue in a manner that helps Protolabs retain our valuable customers. The Customer Quality Engineer I will provide feedback and voice of the customer to our internal teams for the sake of ongoing improvement to quality and customer experience.
