Customer Quality Coordinator

Puris • Minneapolis, MN

1d • $52,000 - $64,000 • Onsite

About The Position

The Customer Quality Coordinator at PURIS is central to our mission of transforming the global food system through innovation in plant-based nutrition. In aligning with our purpose of "Safe People, Safe Food, Safe Planet," this role ensures that all our products, from internal manufacturing and co-manufacturers, adhere to the highest standards of non-GMO, organic, vegan, kosher, halal, and allergen-free quality. This position embodies the essence of PURIS's commitment to providing a safe, secure, and sustainable food supply, made in the USA, and grounded in over 30 years of non-GMO natural breeding. By administering the quality documents and overseeing quality and food safety programs, the Customer Quality Coordinator plays a crucial part in maintaining the integrity of our supply chain, ensuring that our practices not only meet but exceed regulatory requirements and customer expectations, thereby contributing significantly to our aspiration of a Plant Strong Planet.

Requirements

• Computer skills, with proficiency in MS Office applications
• Organizational skills, including filing and sorting
• Attention to detail
• Strong written and verbal communication skills
• Data interpretation
• Strong Customer service skills
• Must be able to travel, on occasion, to PURIS manufacturing sites and co-manufacturers
• Must have the ability to sit or stand for long periods of time working on the computer

Nice To Haves

• BS Degree in Food Science or related technical field
• Working knowledge of HACCP and FSMA

Responsibilities

• Administer the Quality Document’s email and documents. Send consistent and timely responses to requests.
• Own the process of logging any special customer requirements that differ from our standard specification. Track the requests in Loop notes page and lead the weekly meeting to ensure that requests are decided upon and set up in our systems accordingly. Drive the management of change process to ensure updates are effectively communicated to all stakeholders.
• Evaluate test results for both co-manufactured and internally manufactured products against acceptance criteria. Maintain comprehensive logs and electronic files of all test outcomes.
• Perform positive release procedures for products, ensuring compliance with quality standards before customer shipment.
• Generate certificates of analysis for co-manufactured and out-of-specification products, aligning with customer requirements and quality standards.
• Conduct timely reviews and monitor co-manufacturing, supplier, internal manufacturing sites, certification, and warehouse site documentation for compliance with quality approval criteria. Perform site inspections, as necessary.
• Lead and coordinate review of third-party supplier information to ensure adherence to PURIS's stringent FSQR standards.
• Organize and maintain essential documents and records, including keeping current records of active co-manufacturing, internal manufacturing sites, and supplier quality information. Track certifications and ensure compliance with certification requirements and expiration dates.
• Engage with quality, sales, marketing, R&D, retail, and customer service teams to address quality concerns, manage product specifications and certifications across all product lines.
• Analyze data and team needs and engage in solutions to provide support. Recommend process enhancements. Prepare communications and reports for management.

Benefits

• Starting the first of the month after your hire date, you’ll enjoy access to Medical insurance plans starting as low as $31 per paycheck. We also offer dental and vision coverage, as well as free digital health care for all employees
• You will also have access to Life and Short-Term Disability insurance covered for you at 100%, along with flexible health and dependent care spending accounts.
• PURIS contributes 50% of every dollar you save, up to 6%, toward your retirement plan.
• Enjoy a healthy work-life balance with 80 hours of PTO accrued annually, 8 paid holidays, and access to a variety of other free resources at your disposal.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level