Customer Purchase Order Coordinator

The Raymond Corporation • Addison, TX

106d

About The Position

The position of a Customer Purchase Order Coordinator at Malin is responsible for obtaining, tracking, and validating customer purchase orders for all Field Service work orders that are for a PO required customer account. This role works closely with our customers and internal departments to resolve discrepancies, track PO status, and support a smooth invoicing process. Strong attention to detail and communication skills are essential.

Requirements

• A high school diploma
• Prior billing experience and knowledge of purchase orders is preferred, but not required
• Good data analysis and problem-solving capabilities
• Ability to meet assigned deadlines
• Excellent oral and written communication skills
• Detailed oriented with strong organizational and problem-solving capabilities
• Strong Microsoft Excel skills, experience using cloud-based software
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives
• Ability to work cooperatively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving and results
• Adept at managing multiple projects simultaneously
• A genuine desire to provide value and aid to our customers

Responsibilities

• Request, collect, and validate purchase orders (PO's) from customer prior to invoicing
• Ensure all PO's are aligned with the agreed pricing, contract terms, and scope of services provided
• Communicate with customers to clarify discrepancies or obtain missing information related to PO's
• Maintain an organized and up to date spreadsheet of work orders needing PO's and communication emails with our customers
• Maintain the PO inbox in Outlook and send PO's to other depts. if applicable
• Collaborate with our internal depts. on customer questions and escalation processes
• Track PO balances to ensure available funding before billing additional amounts
• Assist with keeping our customer accounts and notes up to date as customer requirements / contacts change
• Assist with resolving invoice disputes or delays caused by missing or incorrect PO's
• Provide support during audits by supplying PO documentation and email records
• Identify process improvements to enhance PO management and billing efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED