Customer Project Management
About The Position
Responsible for the end‑to‑end execution of Solar Innovations customer projects, from order acceptance through delivery and installation. This role serves as the primary operational point of contact for assigned projects, ensuring accuracy, schedule adherence, and a high level of customer satisfaction. The position collaborates cross‑functionally with Sales, Engineering, Operations, Production Planning, and Logistics to coordinate activities, resolve issues, and communicate project status and risks. The role requires strong organizational and communication skills to manage multiple projects in a deadline‑driven environment while maintaining accurate documentation and supporting continuous process improvement. Job Location: This role will require the candidate to be onsite 3x per week (Tuesday, Wednesday, Thursday) at our Solar Innovations HQ at 31 Roberts Rd, Pine Grove, PA
Requirements
- Previous experience in Sales or Customer Service Role (specifically in a customer-facing capacity) required
- Experience in a deadline-oriented environment, with ability to handle changing priorities
- Strong organizational skills required to manage potential for large volume of projects
- Strong communication skills, both internally and externally, required
- Intermediate experience with Microsoft Word, Excel, Outlook, and PPT
Nice To Haves
- Prior project schedule management experience preferred
- 2+ years of experience in a related Sales/Customer Service Role
- Experience in the Construction or Architectural Industry
- Experience reading plans/blueprints specifications
- Associates or Bachelors’ Degree in a related field (ex. Architecture, Design, Business, Marketing, Communications, etc.)
Responsibilities
- Own customer projects end to end, managing the process from signed quote through design, engineering, fabrication, delivery, and installation with a focus on accuracy, urgency, and on-time execution.
- Serve as the primary operational point of contact for assigned projects, responding promptly to customer and sales inquiries and providing technical product and solution support.
- Partner cross-functionally with Sales, Engineering, Operations, Production Planning, and Logistics to manage priorities, resolve issues, and ensure customer satisfaction.
- Review quotes, orders, drawings, and purchase orders for accuracy; prepare and manage change orders and maintain complete, accurate project documentation.
- Manage daily operational execution for each project, proactively tracking milestones and holding internal teams accountable to projected schedules and guidelines.
- Maintain and prioritize a task-based workflow to ensure all deadlines, approvals, and deliverables are met.
- Actively manage order backlog and workload balance, communicating status, risks, and timing expectations to internal teams and customers.
- Support achievement of revenue forecasts through disciplined project planning, execution, and alignment with sales objectives.
- Drive schedule reliability and reduce delays that negatively impact customer experience and revenue flow.
- Coordinate and communicate delivery requirements and customer-ready dates to enable successful logistics and installation execution.
- Maintain accurate and timely CRM records, ensuring customer data, communications, and project updates are fully documented.
- Track and achieve defined performance goals related to calls, approvals, submittals, expected revenue, and order retention.
- Identify and implement process improvement opportunities that increase efficiency, accuracy, and overall customer experience.
Benefits
- robust health plans
- a market-leading 401(k) program with a company contribution
- product discounts
- flexible time off benefits
- adoption benefits
- We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
