Customer Program Specialist

Incora•Johnstown, PA

12d

About The Position

Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Customer Program Specialist As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. About Role: The Customer Program Specialist is accountable for facilitating and building strong customer relationships (with intermediate to complex customer accounts/contracts) through continuously providing high quality service and support. The Customer Program Specialist will maintain an advanced working knowledge of customer operations and sales policies, internal practices and contract administration work. In this role, the specialist will leverage internal working partnerships to investigate and reconcile customer issues, perform account administration (bin maintenance, managing backorders, RMA's, prioritization and order release, etc.), and ensure overall customer expectations are met. The position is Monday through Thursday 4 X 10 hour days

Requirements

High School Diploma or GED is required
3-5 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)
passionate about our Incora Values and exceeding customer expectations

Nice To Haves

Bachelor’s degree in business accounting/finance, Marketing, Supply Chain preferred; and/or a combination of educational background with relevant work experience

Responsibilities

facilitating and building strong customer relationships
providing high quality service and support
maintain an advanced working knowledge of customer operations and sales policies, internal practices and contract administration work
investigate and reconcile customer issues
perform account administration (bin maintenance, managing backorders, RMA's, prioritization and order release, etc.)
ensure overall customer expectations are met

Benefits

great salary and benefits you would expect from a growing ambitious company
a chance to work in a first-class brand-new environment
chance to become part of our Incora story
every employee is eligible for one of our incentives programs
Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees
Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service
receive a separate amount of Sick Time
Family friendly policies such as 2 weeks paid parental leave
generous discount portal only available to Incora employees vis Perkspot
Employer paid Group Life Insurance at 1x salary, STD, and LTD
Incora offers a 401K plan with company match