Customer Plant Liaison

Thyssenkrupp-posted 4 months ago
Full-time • Entry Level
Toledo, OH
5,001-10,000 employees
Machinery Manufacturing
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Provides professional and effective customer service/support within customer locations. Supports employees with promoting a total quality environment. Responds to customer concerns and mediates to resolve. Keeps up with the customer's quality and shipping standards.

  • Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.)
  • Supports the investigation of customer complaints and the legitimacy of complaints
  • Assists with problem identification by providing details of the issue
  • Have strong communication skills and always adhere to a high level of personal and professional presentation as this is a client facing role.
  • Provides communication and research until the resolution has been executed
  • Works with employees to meet all customer goals and requirements
  • Handles mainly quality and shipping concerns at customer location
  • Maintains customer retention data, complaint, and resolution documentation
  • Meets TKMNA Employee Attributes / Competencies
  • High school diploma or equivalent
  • At least 2 years of previous customer service experience
  • Solid computer skills beyond the basic level
  • Strong attention to detail
  • Excellent communication and customer service skills; ability to resolve problems successfully; willingness to 'go the extra mile' for the customer
  • Self-starting, dependable, and accepts ownership
  • Flexible in scheduling and available for overtime as needed
  • College degree
  • Experience in the industrial industry, especially in a customer service role
  • Medical, Dental, Vision Insurance
  • Life Insurance and Disability
  • Voluntary Wellness Programs
  • 401(k) and RRSP programs with Company Match
  • Paid Vacation and Holidays
  • Tuition Reimbursement
  • And more!
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