Customer Pick-Up Clerk
About The Position
The Customer Pick-Up Clerk will greet and assist customers with pick-ups from the Distribution Center and ensure an exceptional customer experience. This role will manage incoming calls and respond to customer service inquires, maintain an organized filing system, and provide administrative support to the team. Other duties include: Process Fed Ex orders for shipment and scan delivery documents. Pick customer orders as needed. Maintain organized filing system and clean work area Complete scans within a provided timeline. Record daily progress and communicate with managers. Report known inaccuracies to leadership for correction Retrieve and forward copies of delivery manifest to Bob’s personnel upon request All other duties as assigned What You’ll Bring to Bob’s At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!
Requirements
- High School Diploma or equivalent experience.
- Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
- Skilled at multi-tasking and managing competing priorities.
- Working knowledge of Word and Excel.
- Detail oriented and accurate.
- Must be able to pass lift assessment with a push/pull requirement of 250 lbs.
- Must be able to work flexible hours determined by the needs of the department including weekends and evenings.
- Prior experience in warehouse environment.
- Prior experience in an administrative role.
- Must be at least 18 years old to be considered for employment with Bob’s.
Nice To Haves
- General understanding of supply chain & distribution center operations.
Responsibilities
- Greet and assist customers with pick-ups from the Distribution Center
- Manage incoming calls and respond to customer service inquires
- Maintain an organized filing system
- Provide administrative support to the team
- Process Fed Ex orders for shipment and scan delivery documents
- Pick customer orders as needed
- Maintain clean work area
- Complete scans within a provided timeline
- Record daily progress and communicate with managers
- Report known inaccuracies to leadership for correction
- Retrieve and forward copies of delivery manifest to Bob’s personnel upon request
- All other duties as assigned
Benefits
- Competitive Medical, Dental, and Vision Insurance
- Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
- 401(k) Profit Sharing Plan with a generous company match
- Pet Insurance and employer-paid Life Insurance options
- Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
- Employee Discount starting on Day 1, plus exclusive partner discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
