Customer Performance Manager

Workstreet

67d • Remote

About The Position

We are seeking a highly motivated Customer Performance Manager to join our strategic team and drive measurable business outcomes and revenue growth for our clients and for Workstreet. This individual will own a portfolio, focused on optimizing client ROI and maximizing Net Revenue Retention (NRR) and expansion revenue. Reporting to the Senior Director of Customer Performance, this is a strategic, revenue-generating role with variable compensation tied directly to expansion bookings and Net Revenue Retention (NRR).

Requirements

• 5+ years of experience in high-growth B2B SaaS in a revenue-centric role (e.g., Customer Performance, Strategic Account Management, or Consulting) with a verifiable track record of meeting or exceeding NRR and expansion targets.
• Demonstrated ability to communicate and negotiate with C-level executives (e.g., CISO, CTO, CEO) to influence strategic purchasing decisions and build multi-year business cases.
• Strong business acumen and analytical capabilities—must be able to translate product usage into compelling ROI and revenue arguments.
• Ability to work independently and as part of a team.
• Familiarity with trust, security, and compliance services including SOC 2, ISO 27001, GDPR, and HIPAA.
• Reliable high-speed internet connection.
• Quiet, professional home office setup.
• Must be amenable to work US Eastern Time zone hours.
• Fluency in written and verbal English communication skills.

Responsibilities

• Client Value Realization: Act as a strategic consultant to C-suite and security leaders. Define, track, and secure mutual agreement on Key Performance Indicators (KPIs) that demonstrate Workstreet's ROI and accelerate client compliance and trust objectives.
• Proactive Performance Intervention: Own the financial health of the account. Develop and execute strategic playbooks to mitigate churn risk and identify revenue expansion opportunities by continuously analyzing client usage, compliance gaps, and future business needs.
• Revenue Expansion & Commercial Ownership: Develop and manage a proactive pipeline for upsell and cross-sell opportunities (e.g., new standards, adjacent services) within the assigned portfolio. Lead commercial conversations and negotiate favorable contract expansions and renewals.
• Cross-Functional Strategy: Serve as the "Voice of the Customer Performance" leader internally, partnering closely with Sales, Product, and Marketing to inform roadmap priorities and drive organizational alignment on client-driven growth strategies.

Benefits

• Career Development: Clear path with mentorship and training opportunities
• Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities.
• Growth Opportunity: Early-stage company with significant room for career advancement.
• Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees