Customer Order Specialist

Novo Building Products•Madison, WI

About The Position

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. FUNCTIONS & REQUIREMENTS Essential Job Functions: Regular attendance and strong work ethic Must be able to perform essential functions and meet minimum work standards with, or without accommodations. Facilitate mutually beneficial partnerships between NOVO Health Services and their customers. Input data efficiently and accurately. Generate all orders in a timely manner and review for accuracy. Courteously greet all plant visitors and direct them to the appropriate personnel. Answer / forward all calls and take messages from primary phone line. Must have good phone etiquette when greeting the caller with a polite, friendly, and professional voice while focusing on the caller as they talk. Monitor orders email address, enter orders, forward customer questions as needed. Generate customer orders accurately and timely. Produce and review the production operations spreadsheet daily. In the absence of the customer engagement manager, assist with customer calls as needed. Maintain the customer order checklist for both the office and operations. Take customer add / cut calls, enter adjustments into LinenMaster and coordinate with operations and the customer engagement manager. Assist customer engagement manager with new customer set-up. Perform delivery weight audit daily. LinenMaster customer invoicing weekly and monthly. Review and correct all necessary payroll times and communicate changes to management daily. Merchandise receiving process daily. Gather the plant time correction worksheets and review for accuracy. Follow-up on all questionable punch times daily. Maintain daily attendance spreadsheet and create daily absence reports. Maintain and submit timecards for any temporary employees. Maintain the plant lost and found programs. AR monitoring and necessary follow-up. Customer service with a high degree of professionalism. Coordinate lunches and other office events. Maintain visitor log, ensure all guests sign in and out. Office supply inventory, coordinate with HR manager. Open, date stamp, and distribute mail. Secondary Job Functions: Assist the Human Resource Manager as needed. Special projects and filing. Perform other various job functions as assigned such as entering data for reports. What we can offer you as a full-time associate: Competitive pay Paid Holidays Paid Time Off Program (PTO) 401(k) w/Employer Match Flexible Spending Account (FSA) Health Savings Account (HSA) Medical, Dental, and Vision Programs Basic Life/AD&D Insurance Long-Term Disability (LTD) Why work for Novo Health Services? NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement. Complete an on-line application at www.novohealthservices.com! All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace. NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO’s wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO’s regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. NOVO Health Services is the only “one stop shop” service provider in U.S. currently serving all healthcare-related end markets with both Healthcare Laundry Services as well as Sterilized Reusable Surgical Solutions.

Responsibilities

Regular attendance and strong work ethic
Must be able to perform essential functions and meet minimum work standards with, or without accommodations.
Facilitate mutually beneficial partnerships between NOVO Health Services and their customers.
Input data efficiently and accurately.
Generate all orders in a timely manner and review for accuracy.
Courteously greet all plant visitors and direct them to the appropriate personnel.
Answer / forward all calls and take messages from primary phone line.
Must have good phone etiquette when greeting the caller with a polite, friendly, and professional voice while focusing on the caller as they talk.
Monitor orders email address, enter orders, forward customer questions as needed.
Generate customer orders accurately and timely.
Produce and review the production operations spreadsheet daily.
In the absence of the customer engagement manager, assist with customer calls as needed.
Maintain the customer order checklist for both the office and operations.
Take customer add / cut calls, enter adjustments into LinenMaster and coordinate with operations and the customer engagement manager.
Assist customer engagement manager with new customer set-up.
Perform delivery weight audit daily.
LinenMaster customer invoicing weekly and monthly.
Review and correct all necessary payroll times and communicate changes to management daily.
Merchandise receiving process daily.
Gather the plant time correction worksheets and review for accuracy.
Follow-up on all questionable punch times daily.
Maintain daily attendance spreadsheet and create daily absence reports.
Maintain and submit timecards for any temporary employees.
Maintain the plant lost and found programs.
AR monitoring and necessary follow-up.
Customer service with a high degree of professionalism.
Coordinate lunches and other office events.
Maintain visitor log, ensure all guests sign in and out.
Office supply inventory, coordinate with HR manager.
Open, date stamp, and distribute mail.
Assist the Human Resource Manager as needed.
Special projects and filing.
Perform other various job functions as assigned such as entering data for reports.