Customer Order and Fulfillment Manager

GE Aerospace

1d • Onsite

About The Position

Working at our Clearwater Location
Clearwater is a provider of engineering, circuit card assembly, OEM Avionics, and MRO services to commercial and military customers. Products and technologies here are diverse and highly sophisticated. Your work will contribute to systems that manage the performance of Boeing 737 and 787 aircraft as well as F-18s, F-35s, Harriers, and Apaches. Not only will you work in a facility that has been awarded OSHAS’s highest safety rating, but you’ll be part of a diverse team of employees working together to impact the future of flight for generations.
Role Overview
The Customer Order and Fulfillment Manager is responsible for leading the Aftermarket Order Administration team located in Clearwater, Florida. This includes facilitating and processing transactions, delivering replacement / repair parts and equipment as part of Service agreements and / or orders, and managing processes, material, site operations, and warehouse logistics. The selected candidate, in addition to the essential responsibilities outlined below, will provide leadership, career development, and administrative support for their assigned team members. Additionally, the candidate will provide technical direction, assistance, and OEM reach-back for all supported customers and products.

Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 7 years of experience in Supply Chain, ideally Fulfillment)
• Minimum of 3 years of experience in Supply Chain, ideally Fulfillment
• Minimum of 3 years of experience in customer service
• This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Nice To Haves

• 3+ years of experience leading people
• Established project management skills, including the ability to document, plan, market, and execute programs
• Demonstrated ability to analyze and resolve problems
• Knowledge of electronic systems and the servicing requirements of these systems
• Strong conflict resolution skills
• Strong oral and written communication skills
• Ability to communicate with all levels of internal and external organizations, including upper management
• Strong interpersonal, influence, and leadership skills
• Ability to lead multiple projects simultaneously
• Ability to work effectively in a cross-functional team
• Ability and willingness to travel as required to support the needs of the business

Responsibilities

• Facilitate order management processes, including order intake, input to internal systems, connection to customer portals and systems, and support of forecasting, billing, and collection activities.
• Act as the key contact for customer inquiries and customer complaint (issue) resolution – this includes working with Operations to understand and communicate commitments and status to customers. May engage in sales activities for assigned customers.
• Assist in the development and execution of team priorities, goals, objectives, and budgets. This effort will include defined targets in quality, cost, delivery, and safety.
• Assist Program Leadership in the execution of the current administrative activities by providing a positive customer connection through face-to-face contact, ensuring customer priorities and requirements are both understood and communicated across the organization.
• Apply business and analytic expertise to drive customer satisfaction and product performance through enhanced productivity and / or process modifications.
• Apply FLIGHT DECK (Lean / Six Sigma) analytical tools to assist with process and delivery analyses.
• Act as a liaison between employees and management including customer (Program, Technical, Production) and internal (Program, Services, Marketing, and Sales) organizations in support of business objectives.
• Identify and request any resource needs to the Site Leader that are necessary for the Repair Station operations, including equipment, materials, and contract maintenance.
• Maintain processes and procedures that ensure control, and identify status, of all contract requirements.
• Select, hire, train, develop, manage, and provide ongoing leadership and feedback to assigned areas and team members.
• Administer personnel actions for assigned team members’ salary planning, performance management, and training plans.
• Plan, direct, layout, and coordinate the activities of the team to minimize delays and increase throughput efficiency.

Benefits

• GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation.
• GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager