Customer Operator

CarMax-posted 2 days ago
Full-time • Entry Level
Onsite • Savannah, GA
5,001-10,000 employees
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

  • Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
  • Assist Customer Advisors/Service Consultants with customers when needed.
  • Answer basic service department questions, schedule service appointments, route customers’ calls.
  • Provide written messages to the responsible party in a timely manner.
  • Complete reminder calls for customers scheduled for an appointment
  • Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
  • Contact customers with Repair Requests to schedule appointments
  • File repair orders and all supporting documentation daily.
  • Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
  • Ensure the loaner log and dealer tags are always in compliance with audit requirements.
  • Accountable to Associate 1 Competency Model
  • Demonstrate exceptional interpersonal, communication, and customer service skills.
  • Demonstrate exceptional telephone etiquette and active listening skills.
  • Execute Retail Service Standardized Work
  • Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
  • Maintain or exceed the CarMax guidelines for customer satisfaction.
  • Read, interpret and transcribe data in order to maintain proper records.
  • Intermediate computer skills including spreadsheet knowledge.
  • Customer Operator Job Description
  • Successfully work with associates in other departments within the store.
  • Perform multiple duties in a high-energy, fast-paced working environment.
  • Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
  • Stay current in CarMax provided training in all areas of the Service process.
  • Possess intermediate computer skills
  • Primarily indoor environment; may include working at times in noisy conditions.
  • May require sitting or standing for extended periods of time.
  • Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
  • Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
  • Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Data Entry Operator Resume Examples
•
Data Entry Operator Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service