Customer Operations Support USA Inc. (New Jersey FF)

CMA CGM • Elizabeth, NJ

1d • $23 - $27

About The Position

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.
The primary purpose of the COS is to provide customer support and act as a troubleshooter, to secure correct implementation of new traffics, and complete and maintain the Customer profile, in coordination with the Customer Sales Support (CSS).

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• At least 3 years of experience in a similar customer support role
• Excel & Microsoft Office knowledge
• Knowledge of WH operations & inventory management, with experience using WMS systems
• Strong analytical skills
• Strong communication skills
• Meticulous, organized & able to multi-task

Nice To Haves

• Preferably Diploma in Logistics or Bachelor in Logistics & Supply Chain
• CargoWise experience a plus

Responsibilities

• Manage Relationship with Customer and Internal network
• Manage day-to-day operational relationship with the customer by providing to clients and network any relevant information (positive / negative) regarding the operations
• Be the first point of contact for the other COSs regarding any traffic related to their organization
• Inform the Customer Sales Support (CSS) in case of any issue related to:
• Customer profile: SOP – Traffic analysis, etc.
• Customer Relationship: Contracts, shipment status, service, service level, etc.
• Monitor Execution
• Monitor the complete (End-to-End) execution of the Transport Orders, and troubleshoot if/when needed
• Monitor Data quality, and participate actively to its improvement with the other MO roles
• QHSE
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

Benefits

• With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
• We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
• It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree