Customer Operations Support

CMA CGM • New York, NY

101d • $29

About The Position

The primary purpose of the COS is to provide customer support and act as a troubleshooter, to secure correct implementation of new traffics, and complete and maintain the Customer profile, in coordination with the Customer Sales Support (CSS).

Requirements

• Preferably Diploma in Logistics or Bachelor in Logistics & Supply Chain
• At least 3 years of experience in a similar customer support role
• Excel & Microsoft Office knowledge
• Knowledge of WH operations & inventory management, with experience using WMS systems
• Strong analytical skills
• Strong communication skills
• Meticulous, organized & able to multi-task

Responsibilities

• Secure implementation of new and/or complex traffics, with FO and MO teams, through SOPs and Traffic Analysis
• Manage day-to-day operational relationship with the customer by providing to clients and network any relevant information (positive / negative) regarding the operations
• Be the first point of contact for the other COSs regarding any traffic related to their organization
• Inform the Customer Sales Support (CSS) in case of any issue related to: Customer profile: SOP – Traffic analysis, etc. Customer Relationship: Contracts, shipment status, service, service level, etc.
• Monitor the complete (End-to-End) execution of the Transport Orders, and troubleshoot if/when needed
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency

Benefits

• Competitive Paid Time Off
• 401(k)
• health insurance
• employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance
• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees