Customer Operations Specialist

Post Consumer Brands • Lakeville, MN

279d

About The Position

Post Consumer Brands, headquartered in Lakeville, Minn., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company's portfolio includes beloved brands such as Honey Bunches of Oats®, PEBBLES®, Grape-Nuts® and Malt-O-Meal® cereal, and Peter Pan® peanut butter, as well as Rachael Ray® Nutrish®, Kibbles ‘n Bits® and 9Lives® dog and cat food. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. We are currently seeking passionate, driven individuals with diverse perspectives to join our team and help us reach greater heights. This position provides a single point of contact to our customers for order management by acting as a liaison between the Customer and various internal Post Consumer Brands departments. Individuals in this role build customer loyalty and confidence by receiving incoming calls/e-mail, entering/managing orders, answering questions, resolving issues and advising customers of stock availability and delivery schedules.

Requirements

• Four-year degree is preferred from an accredited institution, preferably in Supply Chain, Business, or related field.
• 1-3 years in a Customer Operations or Sales role (manufacturing environment preferred).
• Strong communication skills, both written and oral, with the ability to de-escalate situations as needed.
• Able to successfully manage conflict, as well as manage multiple competing priorities.
• Solid knowledge of Supply Chain, Customer Order Fulfillment, Logistics and Sales Functions.
• Ability to work in a team environment and provide back up for others.
• Proficient in the Microsoft suite of Office products.

Responsibilities

• Manage customer orders in JD Edwards (ERP system).
• Process EDI orders or enter orders manually into the system.
• Validate orders meet Post Consumer Brands order guidelines and pricing and promotions are correct by partnering across internal departments and with the customer.
• Timely resolution of any order issues so that customer's requested delivery date can be met.
• Maintain and enhance the relationship between Post Consumer Brands and the customer by serving as the point of contact for all matters related to order fulfillment.
• Communicate with customer and internal partners regarding any potential service risk and other potential issues and opportunities.
• Partner with Accounts Receivable to understand customer deductions in order to reduce fines and fees.
• Partner with Credit to ensure orders are released from credit hold in time to support customer's request date.
• Provide root cause analysis on systemic service failures, and implement corrective action.
• Enter Credit/Debit memos to ensure customers are accurately charged for our products.
• Identify and participate in problem solving activities to improve supply chain processes.
• Document standard work practices within Customer Operations department and continuously look for opportunities to enhance and improve processes.
• Lead and/or participate in tracking cost-savings projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: Bachelor's degree