Customer Operations Specialist

GoTu • Miami, FL

6d

About The Position

We are seeking a proactive and empathetic Customer Operations Specialist who will play a key role in supporting customers throughout their lifecycle while ensuring smooth operational processes behind the scenes. This role sits at the intersection of customer support, operations, and product, helping customers resolve issues, guiding them through processes, and ensuring internal workflows run efficiently.

Requirements

• 2 years of experience in credentialing with an understanding at least high level of how sensitivity it may be what they will handle
• Bachelor’s Degree or equivalent experience - required
• Superb communication both verbal and written
• Thrive in a fast-paced, high-growth environment
• Relentless commitment to advocating for diversity, equity, and inclusion and a sincere commitment to our mission
• A strong sense of accuracy and attention to detail
• Ability to Identify opportunities to streamline workflows, reduce customer friction, and improve overall satisfaction.
• Ability to manage time effectively in a high-volume environment.
• Problem-solving mindset with comfort navigating ambiguity.
• Empathy, patience, and customer-first attitude.

Nice To Haves

• Experience with CRM tools (e.g., Salesforce,)
• Familiarity with operational workflows, compliance processes, or document verification is a plus.

Responsibilities

• Troubleshoot account, product, or service-related issues.
• Partner with Operations, Product, Engineering, Sales, or Compliance teams to resolve customer-impacting issues.
• Manage incoming case volume using internal tools and workflows.
• Ensure operational tasks are completed accurately and within defined service-level agreements (SLAs).
• Follow company policies, compliance requirements, and standard operating procedures (SOPs).
• Advocate for the customer by proactively flagging trends, bugs, or product gaps.
• Support customer education by sharing resources, guides, and best practices.
• License/Credentialing Verification

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees